General Shipping Policies:
Please allow 3-5 business days for all orders to be fulfilled. Order fulfillments do not include shipping transit time. Shipping transit times vary depending on your shipping address. Please allow 3-5 business days for items to be shipped.
Once an order has been marked as "fulfilled", you will receive a shipment confirmation email to the email address provided on your order. Please check your "junk" mailbox as sometimes confirmation emails may end up there. All shipment confirmation emails contain tracking numbers provided by USPS.
To track and check the status of your order please visit www.usps.com/tracking and use the tracking number provided in your shipment confirmation email. For questions regarding tracking, please contact USPS customer service.
Return Policy:
Return packages must be postmarked within 30 days following delivery. Return packages postmarked after this time frame may be subject to denial and sent back to you.
Return packages postmarked within the first 10 days following delivery date will qualify for free return shipping. Return packages postmarked after the first 10 days from delivery will have a $5.50 fee deducted from the refund amount.
Returns must be recieved in new condition; unworn, unwashed, and with tags intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and sent back to you.
Making a Return:
Contact us through the contact page on this website to receieve your return label. Once you have your label, remove all previous shipping labels or information from packaging. Print out your Ascend return label and attach to your package. Place your original packing slip or piece of paper with your order number written on it inside your package. Drop off the package with the shipping carrier referenced on your return label, either being USPS or UPS. To avoid returns lost in transit, please drop your return off with the correct carrier. We recommend keeping your shipping reciepts until your return is refunded.
Refunds:
Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of paymnet.
A refund will be issued after your return has been processed, which may take up to 10 business days after your return is recieved at our warehouse. Once your refund has been issued, you will reiceve a confirmation email detailing your return and refund amounts.